Select which emails to track when using SMTP Relay

If you're using Bananatag and would like to track emails with a mobile device, or a client other than Gmail or Outlook, you can easily configure virtually any mail client using the SMTP Relay method described in our help center.

By default, these methods will track all outgoing emails once set up, and for users on a Free plan, the first 5 emails sent each day.

Some mail clients offer functionality that makes it very easy to switch tracking on and off within settings, allowing you to selectively track emails based on the settings in your mail client when emails are sent.

 

Apple Mac Mail

For example, once you've set up Mac Mail with SMTP Relay, the preferences screen allows you to edit and switch between different outgoing mail servers:

Simply by naming the outgoing mail server that you set up to use Bananatag with the SMTP relay, you can easily switch between this outgoing mail server and the default one (without tracking).

When your Outgoing Mail Server is set to one configured to use your Bananatag settings, emails will be tracked.

Setup instructions for Mac Mail are available on our help center, and can be quickly configured as pictured here.

 

Outlook for Mac and other desktop clients

Other clients that we've tested, such as Outlook for Mac don't support switchable outgoing mail servers, however all should allow you to configure multiple accounts with the same email address. On the account level, you can set up multiple accounts and name them accordingly (i.e. "Tracked" or "Not Tracked"). General setup instructions for Outlook for Mac can be found on our help center and applied to various other clients accordingly.

 

iOS Mail (iPhone, iPod Touch and iPad)

One notable limitation of Apple's popular iOS Mail client (pictured below in the account setup and compose views) is that although accounts can be set up as needed, multiple accounts set up for the same email address will look identical when composing an email, as only an outgoing email address (without a description) is shown in the compose window:

 

 

Note that the From: email address does not include the description or account name indicating it will be tracked. 

For this reason, we recommend using this method with iOS Mail when tracking all emails from a specific email address is desired. iOS Mail setup instructions can be found on our help center.

 

Alternatively, you can set up multiple accounts and always know which is being used to compose your message if you enter the compose window through the Mailboxes view in iOS mail, as pictured below.

 

Note that the From: email address defaults to the one set up for the account (in this case, with tracking) when entering the compose message window through the main Mailboxes view.

 

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