Getting Started
Getting Started for Pro
- Getting Started for Pro - Step 1: Install Bananatag/Email Relay
- Getting Started for Pro - Step 2: Change Your Settings.
- Getting Started for Pro - Step 3: Track Your Email
- Getting Started for Pro - Step 4: Navigating Your Dashboard
- Getting Started for Pro - Step 5: Understanding Your Metrics
- Getting Started for Pro - Step 6: Organize Your Emails
Getting Started for Internal Comms
- The New Members Site Tour in 30 Minutes or Less
- Getting Started for Internal Comms - Step 1: Install Bananatag
- Getting Started for Internal Comms - Step 2: Change your settings
- Getting Started for Internal Comms - Step 3: Track Your Email
- Getting Started for Internal Comms - Step 4: Navigating Your Dashboard
- Getting Started for Internal Comms - Step 5: Understanding your Metrics
FAQ
General (FAQ)
- Find your Bananatag version number
- What are the capabilities of each user type?
- How does Bananatag track attachments?
- How does Bananatag know my emails have been opened?
- How do I track emails?
- Will my recipient know Iām tracking my email?
Plan Types
Technical
- How do I update the Bananatag extension?
- What browsers are supported by Bananatag?
- Can I Mail Merge with Bananatag?
- What is the maximum file size for Attachments?
- How do I stop receiving open notifications from myself?
- Can I track dynamic distribution lists with Bananatag?
Self Help
Account Management
- How do I make account changes?
- How do I change my Bananatag account timezone?
- How do I change the default settings for Bananatag?
- How do I get a Bananatag account?
- How do I organize my Tags?
- How do I change my account info?
Tracking Issues
Errors
- I received a "Failed to create Browser" error
- I received an error when syncing Send Direct
- Why did I receive the error, "Your account has been suspended!"?
- Error: Invalid user
- Error: Recipient missing links not resolved
- Error: Browser is unable to load the Bananatag extension
Other
Bananatag with Outlook
Bananatag with Outlook (Classic)
- Disable Link Tracking (Classic)
- How do I install the Outlook addin? (Classic)
- What versions of Outlook are supported? (Classic)
- How do I select which emails to track with the Outlook Addin? (Classic)
- How to I update the Outlook Addin to the latest version? (Classic)
- How Do I Uninstall Bananatag from Outlook? (Classic)
Bananatag with Gmail
- Why do I need to allow access to "Less Secure Apps" in Gmail?
- Can I use Bananatag with Inbox by Gmail?
- How to Snooze emails (Email Reminders)
- How to use Email Scheduling (Send Later)
- How to set up Send Direct for Gmail or Google Mail
- Handling multiple aliases in Gmail
Email Designer
- ā Enabling Insert as Text for Outlook 2016
- How do I share templates?
- How do I change fonts in the Template editor?
- How do I export a Template?
- How do I share templates? (Classic)
- How do I delete a Template?
Email Metrics
- Gmail "Image Proxy" or "Gmail Proxy" Results
- How can I test email open and click notifications?
- How to use Team Comparison metrics
- What information do I get from a tracked email?
- I am getting too many email open notifications
- Why does Bananatag sometimes display an incorrect location?