Getting Started

Getting Started for Pro

• Getting Started for Pro - Step 1: Install Bananatag/Email Relay
• Getting Started for Pro - Step 2: Change Your Settings.
• Getting Started for Pro - Step 3: Track Your Email
• Getting Started for Pro - Step 4: Navigating Your Dashboard
• Getting Started for Pro - Step 5: Understanding Your Metrics
• Getting Started for Pro - Step 6: Organize Your Emails

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Getting Started for Internal Comms

• How to Schedule your Drafts to send later
• The Bananatag Tour in 30 Minutes or Less
• Getting Started for Internal Comms - Step 1: Install Bananatag
• Getting Started for Internal Comms - Step 2: Change your settings
• Getting Started for Internal Comms - Step 3: Track Your Email
• Getting Started for Internal Comms - Step 4: Navigating Your Dashboard

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FAQ

General (FAQ)

• ★ Using Shared Views for Collaborating on Email Designs and Measurement
• ★ Recipient Counting with Bananatag
• ★ How to send to your Distribution List using Bananatag
• How to Remove Bananatag Add-in for Office 365 (OWA & Desktop)
• How to access my teams Drafts and Templates with the Office 365 Add-in
• How to install the Bananatag Add-in for Outlook 365 Webmail (OWA)

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Plan Types

• Social Features available to Power Plan accounts!
• What features are included with a Teams or Internal Comms trial?
• When sending to multiple recipients will I be able to tell which one opened an email?

Technical

• Unknown IP Locations
• How do I bypass the Gmail Image Proxy?
• What browsers are supported by Bananatag?
• Can I Mail Merge with Bananatag?
• What is the maximum file size for Attachments?
• How do I stop receiving open notifications from myself?

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Self Help

Account Management

• Reset Password for a User of your Team
• Managing and Editing Users as an Admin or Parent Admin
• How do I make account changes?
• How do I change my Bananatag account timezone?
• How do I change the default settings for Bananatag?
• How do I get a Bananatag account?

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Tracking Issues

• Bananatag disappears constantly in Outlook
• High unique opens when sending to internal distribution lists
• My emails are not being tracked when I reply in Outlook
• Tagging unavailable when composing an email in Gmail
• Tracking is on, but links are not being tracked

Errors

• White line appearing in templates on Outlook
• I received a "Failed to create Browser" error
• Why did I receive the error, "Your account has been suspended!"?
• Error: Invalid user
• Error: The Bananatag extension for Gmail was unable to detect the email body

Other

Bananatag with Outlook

• ★ How can I use aliases to send employee emails in Outlook 365?
• How to create Contact Groups in Outlook
• Disable Link Tracking

Bananatag with Outlook (Classic)

• Disable Link Tracking (Classic)
• How do I install the Outlook addin? (Classic)
• What versions of Outlook are supported? (Classic)
• How do I select which emails to track with the Outlook Addin? (Classic)
• How to I update the Outlook Addin to the latest version? (Classic)
• How Do I Uninstall Bananatag from Outlook? (Classic)

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Bananatag with Gmail

• Gmail Doesn't Display Entire Email
• Why do I need to allow access to "Less Secure Apps" in Gmail?
• Can I use Bananatag with Inbox by Gmail?
• How to Snooze emails (Email Reminders)
• How to set up Send Direct for Gmail or Google Mail
• Handling multiple aliases in Gmail

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Email Designer

• ★ How and When to Use Templates and Drafts
• ★ Converting your templates/drafts from 'V1' designs to 'V2' designs
• ★ Email Building with Gmail
• ★ Email Building with Outlook
• ★ Email Building within the Bananatag Dashboard
• ★ Bananatag Templates VS Drafts

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Email Metrics

• ★ Will measuring Read Time with Bananatag work for my organization?
• Gmail "Image Proxy" or "Gmail Proxy" Results
• How can I test email open and click notifications?
• What information do I get from a tracked email?
• I am getting too many email open notifications
• Why does Bananatag sometimes display an incorrect location?

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SMTP Relay

• Track emails with Android Mail using Email Relay
• Track emails with Apple iOS Mail using Email Relay
• Track emails with Outlook for Mac using Email Relay
• Track emails with Apple Mac Mail using Email Relay
• Track emails with Thunderbird using Email Relay
• Common SMTP Settings

Btag.it

• Can I use Bananatag with web-based email like Hotmail?
• Can I track and send to multiple contacts with .btag.it?
• I added .btag.it to an email address. Is the email tracked?
• Getting started with the .btag.it tracking method

Integrations

• How to enable the CRM Checkbox
• Enabling and using CRM Sync

Legacy

• How do I download or export tracked email metrics?
• Bananatag account updates, changes, and cancellations
• What is the Outlook Link Manager?
• Legacy: Using the Link Manager

Tracking with Other Email Clients

Btag.it Method (Legacy)

• Will recipients see the .btag.it extension added to their email address?

General

List Management

• List Management - How do I set up a CSV file to use with Bananatag?
• List Management - Why emails may bounce with some recipients and how to fix problem records
• List Management - No email mapped when mapping fields?
• List Management - Setting up email server settings

IT

• Enabling Custom Domains for Link Tracking

Errors

• Error - (AADSTS70002/AADSTS70008): The refresh token has expired due to inactivity