Getting Started
Getting Started for Pro
- Getting Started for Pro - Step 1: Install Bananatag/Email Relay
- Getting Started for Pro - Step 2: Change Your Settings.
- Getting Started for Pro - Step 3: Track Your Email
- Getting Started for Pro - Step 4: Navigating Your Dashboard
- Getting Started for Pro - Step 5: Understanding Your Metrics
- Getting Started for Pro - Step 6: Organize Your Emails
Getting Started for Internal Comms
- How to Schedule your Drafts to send later
- The Bananatag Tour in 30 Minutes or Less
- Getting Started for Internal Comms - Step 1: Install Bananatag
- Getting Started for Internal Comms - Step 2: Change your settings
- Getting Started for Internal Comms - Step 3: Track Your Email
- Getting Started for Internal Comms - Step 4: Navigating Your Dashboard
FAQ
General (FAQ)
- ★ Using Shared Views for Collaborating on Email Designs and Measurement
- ★ Recipient Counting with Bananatag
- ★ How to send to your Distribution List using Bananatag
- How to access my teams Drafts and Templates with the Office 365 Add-in
- How to install the Bananatag Add-in for Outlook 365 Webmail (OWA)
- How to install the Bananatag Add-in for Outlook for Mac 2016
Plan Types
Technical
- Unknown IP Locations
- How do I bypass the Gmail Image Proxy?
- What browsers are supported by Bananatag?
- Can I Mail Merge with Bananatag?
- What is the maximum file size for Attachments?
- How do I stop receiving open notifications from myself?
Self Help
Account Management
- Reset Password for a User of your Team
- Managing and Editing Users as an Admin or Parent Admin
- How do I make account changes?
- How do I change my Bananatag account timezone?
- How do I change the default settings for Bananatag?
- How do I get a Bananatag account?
Tracking Issues
Errors
Other
Bananatag with Outlook
Bananatag with Outlook (Classic)
- Disable Link Tracking (Classic)
- How do I install the Outlook addin? (Classic)
- What versions of Outlook are supported? (Classic)
- How do I select which emails to track with the Outlook Addin? (Classic)
- How to I update the Outlook Addin to the latest version? (Classic)
- How Do I Uninstall Bananatag from Outlook? (Classic)
Bananatag with Gmail
- Gmail Doesn't Display Entire Email
- Why do I need to allow access to "Less Secure Apps" in Gmail?
- Can I use Bananatag with Inbox by Gmail?
- How to Snooze emails (Email Reminders)
- How to set up Send Direct for Gmail or Google Mail
- Handling multiple aliases in Gmail
Email Designer
- ★ Converting your templates/drafts from 'V1' designs to 'V2' designs
- ★ Email Building with Gmail
- ★ Email Building with Outlook
- ★ Email Building within the Bananatag Dashboard
- ★ Bananatag Templates VS Drafts
- How to Test Send your Drafts from Bananatag
Email Metrics
- ★ Will measuring Read Time with Bananatag work for my organization?
- Gmail "Image Proxy" or "Gmail Proxy" Results
- How can I test email open and click notifications?
- What information do I get from a tracked email?
- I am getting too many email open notifications
- Why does Bananatag sometimes display an incorrect location?