For Sales
Getting Started
- Getting Started for Pro - Step 1: Install Bananatag/Email Relay
- Getting Started for Pro - Step 2: Change Your Settings.
- Getting Started for Pro - Step 3: Track Your Email
- Getting Started for Pro - Step 5: Navigating Your Dashboard
- Getting Started for Pro - Step 6: Understanding Your Metrics
- Getting Started for Pro - Step 7: Organize Your Emails
For Internal Communications
Getting Started
- The Bananatag Tour in 30 Minutes or Less
- Getting Started for Internal Comms - Step 1: Install Bananatag
- Getting Started for Internal Comms - Step 2: Change your settings
- Getting Started for Internal Comms - Step 3: Track Your Email
- Getting Started for Internal Comms - Step 4: Navigating Your Dashboard
- Getting Started for Internal Comms - Step 5: Understanding your Metrics
Email Design
- ★ How and When to Use Templates and Drafts
- ★ Converting your templates/drafts from 'V1' designs to 'V2' designs
- ★ Email Building with Gmail
- ★ Email Building with Outlook
- ★ Email Building within the Bananatag Dashboard
- ★ Bananatag Templates VS Drafts
Metrics & Reporting
Tracking & Sending
- ★ Recipient Counting with Bananatag
- List Management - How do I set up a CSV file to use with Bananatag?
- List Management - Why emails may bounce with some recipients and how to fix problem records
- List Management - No email mapped when mapping fields?
- List Management - Setting up email server settings
- How to Schedule your Drafts to send later
Account & Team
Common
FAQ
- Switching from Bananatag 2.0 to Bananatag for Office 365
- Problems sending 'From:' another mailbox or email account
- How to Remove Bananatag Add-in for Office 365 (OWA & Desktop)
- How to install the Bananatag Add-in for Outlook 365 Webmail (OWA)
- How to install the Bananatag Add-in for Outlook for Mac 2016
- Sending from a different Email Address For Users of Free, Pro or Teams accounts
Metrics & Reporting
- How to get Chinese characters and other special characters to format correctly in your csv reports
- Unknown IP Locations
- Where can I see my tracked email metrics?
- Why am I getting opens from myself?
- Why does Bananatag sometimes display an incorrect location?
- Where can I change tracked email notification settings?
Tracking & Sending
- ★ How can I use aliases to send employee emails in Outlook 365?
- ★ How to send to your Distribution List using Bananatag
- How to create Contact Groups in Outlook
- Gmail Doesn't Display Entire Email
- Recover a Sent and Tracked Draft Email
- How do I bypass the Gmail Image Proxy?
Account & Team
- Reset Password for a User of your Team
- Managing and Editing Users as an Admin or Parent Admin
- How do I make account changes?
- How do I change my Bananatag account timezone?
- How do I change the default settings for Bananatag?
- How do I get a Bananatag account?