Recipient Counting with Bananatag



If you're using Banantag with Outlook, you have the ability to enable Recipient Counting in your Settings window within Outlook.

Recipient Counting will count the number of recipients in the 'TO', 'CC', and 'BCC' fields and automatically update the recipient number within your Bananatag email metrics. This will save you time eliminating the need to manually enter recipients for each email sent.


Outlook Classic 3.0 Outlook Classic 2.0
    1. Click on Create with Bananatag
    2. Click on the Settings Gear in the upper right-hand corner.
    3. Scroll down and switch 'Auto-Count Recipients' to on (Disabled by default).
    4. If your lists are dynamic, be sure to select the Dynamic Distribution Lists checkbox.
    5. Log in with your Microsoft credentials so we can connect to your Exchange server and tally the email address within your dynamic lists.
    6. You will see three checkmarks once everything is connected on your next tracked email and your recipient metrics will automatically populate within

Important to Note: Recipient Counting can result in delayed sending depending on how your lists are set-up. If you notice only one recipient, our Support team and your Account Manager are here to help. Please reach out. 

Recipient numbers can also be entered manually in the Email Summary report within your Bananatag Email Metrics.

Do we need this?

There are a few ways with which you can count the number of recipients that are on the email you're sending.

One way is through your Mail/Admin team and another is by using the Banantag Recipient counting feature. The recipient's number is important for when you'd be assessing your metrics on the sent email. Having an accurate number of recipients will provide you with the best estimate of the Open Rate.

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