Want to send from a different email address for a particular communication? Sending on behalf of a colleague and need it to come from them? You need Aliases!
In this article you will learn:
Adding an Alias:
- To add a new alias, create a new draft message, from the bottom of the message click on the Bananatag Add-in>Settings>Alias
Add your alias, and then click Save>Continue
Note: If you receive an error during this step, you may just need to refresh the connection between the address book and Bananatag. To do this, close the sidebar, open a standard Outlook compose window and send an email to yourself or a colleague from the alias you are trying to add. Once that's done, go back to Step 1 of this guide and try again.
You will need ‘send as’ permissions for any alias that is being used with Bananatag. This is critical for ensuring consistent deliverability when sending through an alias. If you do not have ‘send as’ permissions for a given alias, you will see an error message when adding the alias and may need to contact your IT team to request ‘send as’ permissions.
Send from an Alias:
Aliases can be accessed when sending drafts through the Broadcast window.
Where is the Alias menu on Desktop Outlook?
If you're using Desktop Outlook with our o365 add-in, please open up the native compose window and select the "Track and Send" icon within the Message ribbon instead of the Bananatag icon in the Home ribbon. Within this Settings menu, you should be able to locate the Alias options.
What if I can send from aliases in Desktop Outlook but not the Web version?
This would indicate that your alias address is locally configured in your desktop Outlook client, but not on the mail server level. Bananatag requires the alias address to be set up on the mail server directly for these steps to be completed accurately.
Controlling your Metrics:
You have control over where the metrics for your tracked communications go. That means you can send from 'email@example.com' but have the metrics go to your personal dashboard, or set it so that the metrics always go to the account associated with the 'from' address, if possible.
Option 1: "Track with primary account"
This will send metrics for any emails you track & send to the Bananatag account that you are authenticated within Office365 - generally your personal email.
Option 2: "Track to its own account"
This will send metrics to the Bananatag account associated with the mailbox you are sending from as the Alias if an account exists. If not, you will get an error.