How can I use aliases to send employee emails in Outlook 365?


note.png Note for existing Bananatag customers using Outlook 365 (prior to late 2018): We’ve updated how aliases work in the Bananatag Add-In for Outlook 365 to simplify the workflow when sending through various alias email addresses, to maintain consistency between the web and desktop versions of Outlook 365, and to improve deliverability.


How to use aliases with Bananatag in Outlook 365

The instructions below are illustrated in Outlook 365 OWA (Office 365 Web Access), but will be the same for the desktop version of Outlook 365.


warning.png Important: Note that you will need ‘send as’ permissions for any alias that is being used with Bananatag. This is critical for ensuring consistent deliverability when sending through an alias. If you do not have ‘send as’ permissions for a given alias, you will see an error message when adding the alias, and may need to contact your IT team to request ‘send as’ permissions.

What if I can send from aliases in Desktop Outlook but not the Web version?

tip.pngThis would indicate that your alias address is locally configured in your desktop Outlook client, but not on the mail server level. Bananatag requires the alias address be set up on the mail server directly for these steps to be completed accurately.


Aliases can now be accessed right in the Bananatag sidebar, through a list of From addresses:


tip.png Note the new From field, which will populate with any aliases that have been added to Bananatag.


Adding an alias

STEP 1: To add a new alias, navigate to Settings, and then Alias:


STEP 2: Add your alias, and then click Save:

That's it!


Once validated, your alias will be added to the list of email addresses in the From field of your Bananatag add-in:


Aliases can also be accessed when sending drafts through the Broadcast window:

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