Enabling Custom Domains



In this article you will learn:

  1. What does a custom domain look like
  2. How to set up a custom domain for Bananatag
  3. Bananatips to ensure successful setup


Internal Comms - Enterprise | Enable a Custom Domain 

Bananatag utilizes a redirect URL to track link clicks, files, survey events and a similar system for the open-tracking component of your emails. This is done with a generic Bananatag domain (https://s.bl-1.com). Internal Comms - Enterprise users can customize this domain to better suit your organization’s branding. This can help reduce any confusion related to internal phishing training programs.


What would this look like?



The tracking pixel component (.gif file) will also be hosted under this custom domain.


Setting Up a Custom Domain


Your IT team can set up a custom domain with these simple steps:

  1. Create a CNAME record that points to Bananatag
  2. Once the subdomain is selected and created, point it to custom-domain-2.bananatag.com
  3. Once completed, contact us with the CNAME details to confirm it is set up correctly on our side.
  4. We will provide you with an additional CNAME record to be added that will allow Amazon Web Services (Via ACM) to issue a public certification.
    - This certification allows for HTTPS
    - The certificate can be revoked at any time by removing the DNS record
    - Read more information about public certifications here: https://docs.aws.amazon.com/acm/latest/userguide/gs-acm-request-public.html
  5. Once the second record has been added, your custom domain will be available.


  1. Users are not to replace the ‘custom-domain-2.bananatag.com’ with their own link, but rather ensure that the custom-domain-2 is set up as a TARGET (or) VALUE for the CNAME they create.
  2. In cases where internal DNS records are maintained, organizations will need to update these records to avoid a ‘page cannot be displayed' error when using tracked links.
  3. You can pick any domain name you like, as long as it does not include special characters. Special characters will function in URLs. 
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