Clearing Your Browser Data



As part of our troubleshooting process, it may be necessary for you to clear your browsing history, cached images and files, and cookies.
This guide will show you how to do this and how to preserve your cookies if desired.
Chrome Firefox Edge
  1. Copy and paste the following link into your address bar:chrome://settings/clearBrowserData
  2. On the window that appears, ensure that the drop-down menu for Clear the following items from the Past is set to All Time. Do not select Cookies and other site data if you'd like to preserve cookies from other sites.


When that is done, click Clear Data. Then you are done!

Preserving Cookies with Chrome

If you want to preserve your browser's cookies, this can also be done while clearing your browsing history and cached files.
  1. First, complete the steps listed above. However, ensure that you have unchecked Cookies and other site data before your clear your browser data.
  2. Open your Cookies page. This can be done by copying and pastingchrome://settings/siteData?search=cache into your browser.
  3. Once you are on the cookies-page, look for any cookies related to Bananatag.


You can remove the Bananatag cookies by clicking on the Garbage icon. Doing this should remove the Bananatag cookies from your browser without impacting your other cookies.

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