Web App - Changing the reply address of emails

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Changing the reply address of emails allows you to define exactly where any responses to your communication will be sent.  

Making this change can be useful if:

  • you are sending a communication on behalf of an individual such as one of your organization's executives, and you don't want their inboxes to get a high number of replies.
  • you are sending a communication for another department, and they want to have access and control of the replies.

How to change the "reply to" address

  • After your draft is complete, and you are ready to send or schedule it, access the Send Details page.
  • On the "More Send Options" area, you will find the field for changing the reply email:

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  • Enable the toggle button, and now you will be able to type the new reply email for this communication.

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  • Your updated reply to email will be effective when you send the message.

 

Note: Depending on the settings of your organization's mail servers, some auto-replies (such as Out of Office) might go to the original email instead of the custom one.

 

Checking the reply address of sent emails

After a draft is sent, you can always check the reply address in the Send Details, on the Email Stats page:

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